TERMS & CONDITIONS

General information

Welcome to our terms and condition page! Please read this carefully before you book your flight, hotel, car or any other services with us. If you do not agree with any part of the following terms and conditions, you must not book with us GIA TRAVEL DOES NOT REPRESENT OR WARRANT THAT WE ARE OFFERING TRAVEL PRODUCTS OR SERVICE IN PARTICULAR INTERNATIONAL DESTINATIONS AREAS IS ADVISABLE OR WITHOUT RISK OF TRAVEL OR STAY.

PRODUCTS TERMS & CONDITIONS (FLIGHTS, HOTEL, CARS OR PACKAGE HOLIDAYS)

Gia Travel UK Limited a company registered in England and Wales under company number 10529248. By calling to make a booking with us, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; you are over 18 years of age. The price of each product or service we offer is regularly reviewed and may go up or down and until ticketed the price cannot guarantee. All fare subject to availability and may be withdrawn at any time. They vary depending on whether you make a booking with us for a Flights, Car Hire, Package Holiday, Accommodation only or other separate travel arrangements, ("Individual Components"). If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. If possible, copies of the supplier's terms and the international conventions are available on request. No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. We Strongly recommends that you take out travel insurance for any holiday, especially as there may be circumstances where neither Gia Travel nor travel supplier can accept liability (Eg: Delays of flight or Cancellations of flight or hotel are beyond our control)

FLIGHTS FARE & TICKETING RULES

Your use of our service is expressly conditioned on your acceptance of the following fare rules of your flight booking or any other product like holiday, cars. If you do not agree with any part of the following fare rules, you must not use us to make any flight booking. Some Fares and Taxes are non-refundable also some ticket is Non- re-routable, Non -Transferable. Once made booking, Name changes are not permitted. In some airline or circumstances, the ticket cannot amendable or changeable and we are not liable for it. Check with our customer services before you book. If permitted, there will be airline change fee, reissue charges apply. Carriers reserve the right to change the flight schedule at any time prior to departure. Reconfirmation 72 hours prior to departure applies to both to outward and homeward journeys as per carrier instructions. Flights Coupons must be used in the order set out in the itinerary, any failure to use the ticket out of order will invalidate the rest of the ticket. For Full Terms & Conditions please contact with respected airlines and if you need any clarification, please contact our customer service, or contact respected airline prior to your flight departure

ONLINE CHECK-IN AND REPORT TO CHECK-IN AT AIRPORT

We strongly recommend that all customers must check-in online at least 24-hours prior your departure for long haul/Intercontinental flights and check-in at airport 3 hours prior to departure and customer who travelling to European and short haul, must check-in 2 hours prior departure and for Domestic flight, passenger must check-in 1 hours and 30 minutes prior your departure. It

Under European law, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Civil Aviation Authority Council on 020 7453 6888 (Consumer advice line Monday to Friday, 9.00am to 2.30pm) or at the website www.caa.co.uk. is passenger’s responsibility to make sure that they arrive on time prior to flight departure. If passengers arrive late for their flight departure, they will risk losing their seats and the cancellation of their current air ticket and all of their onward flights. This may involve purchasing completely new air tickets as the previous tickets may become invalid and non-refundable.

FLIGHT DELAYS, CANCELALTION OR DENIED BOARDING
EMAIL CONFIRMATION

We will email you a confirmation by email on same day after receiving payment which the essential elements such as the description of the Service(s) booked. If does not receive a confirmation e-mail within 6 (Six) hours of placing the booking, you must contact Customer support at contactus@giatravel.co.uk or call our customer service at 01212882244. It’s your responsibility to check in your inbox or junk mail. Its expressly agreed that the data stored in the information systems of Gia Travel UK Limited and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

CONTACTING US

Customer Service Contact Number: 01212 88 22 44 Monday- Saturday 0900AM- 0930PM Sundays – Closed If errors are made during booking, need to inform before its issued. Once its issued, we cannot change name resulting you may have to purchase a new ticket.

Notification of Card Payment failure

After taken payment, for some reason, if the card company declined to release fund from your Bank, we will ask to make alternative option to make payment.

Flight Coupon Itineraries

As per Airlines, passengers need to travel as per the itinerary shown on the ticket from the place of departure via any agreed connecting points to the final destination and vice versa. If all segments are not used in sequence, the ticket as a whole becomes invalid failure to do this buying a complete new ticket and there no refund for partially used ticket.

AIR TRANSPORT TERMS AND CONDITIONS

The Customer is responsible for complying with the instructions of the airline and/or holiday company, cars or any other part of your ticket or products or services. Especially: the Customer acknowledges and agrees that: Gia Travel UK Limited, has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation. It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport. Gia Travel UK Limited not responsible for additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. for such information, please contact the airline direct before you book. If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. The customer must follow as per the itinerary shows. The Customer must use flight coupons in sequence. In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation. The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women. Please contact airline for documents and up to date rules. The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 16 please contact the airline before you book.

Low cost/Domestic Carrier

Prices and fees for some low-cost flights originating outside of the UK may be in another currency (e.g. EUR), which we will provide an estimate for in GBP. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-sterling transaction fee charged by your card issuer to process the transaction. Gia Travel is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

PRICE CHANGES ON TICKET OR OTHER PRODUCT AFTER ISSUING TICKET

Due to changes in price like airport tax, increase in government tax, etc., it passenger’s responsibility to pay at the airport or calling the airline or calling and pay in advance in case of any changes in tax or airport tax. or any other particular products. Failure to do this, it may deny your boarding

BAGGAGE ALLOWANCES

It is passengers’ responsibility to check directly with the airline of their luggage allowances as some time for booking on low cost airlines and international airlines on European flights such as Dublin, Paris will not receive any free luggage allowance. All luggage allowance are different depending on the airline, destination and the class you booking.

BAGGAGE CHECKED BAGGAGE

Passengers who are permitted a free checked baggage allowance, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage in excess of the permitted allowance.

CABIN BAGGAGE

Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please ask your travel agent or airline for more specific information. Refer to http://www.iata.org/bags for information and links to airline websites.

LOST LUGGAGE

Gia Travel UK Limited has no control on lost Luggage and we advise to take proper travel insurance for some claims. This should be covered on your travel insurance policy and should follow instruction on your insurance policy. a) Before you leave airport report immediately to the airline locally b) Complete airline claim form and they will give you a claim reference number. c) Please keep all receipts of items of purchases toiletries etc d) Make a claim on your either travel insurance policy or with the airline direct. e) You will need to send copies of your boarding pass, & receipts of items of purchase.

USING COMBINABLE SEPARATE AIR TICKETS

Be careful when combining two different airline tickets to construct an itinerary. An airline is only responsible from the point of origin to the destination on their ticket. An airline schedule change is not responsible for missing onward travel arrangements. An airline is not liable for another airline carriage if two separate tickets are issued. We advise to purchase a proper travel insurance to protect yourselves from such circumstances.

USING COMBINABLE AIR TICKET AND ONWARD GROUND ARRANGEMENTS

Be careful when combining an airline ticket with ground arrangements booked separately ie hotels, local tours, health spa etc. An airline is only responsible for passengers from the departing airport to the arrival airport. Airlines are not liable or responsible for schedule changes that will affect passengers onward travel arrangements. Gia Travel UK Limited are not responsible for airline schedule changes that affects passengers onward travel arrangements. To protect yourselves from situations like this occurring and the loss of monies – we advise to purchase a proper travel insurance and please make sure prior to purchase of travel insurance that you are covered for such circumstances

TICKETS ISSUED WITH INCORRECT PASSENGER NAME

Errors made during the time of booking can cause deny your boarding. All e-tickets must be checked the same day as the ticket is issued. Passengers will be refused boarding on the aircraft with incorrect name on the ticket. All e-tickets must be checked during customer services opening hours. All airlines charge for tickets to be re-issued and it may be varies from airline to airline and also depends on the fare type. Some airlines will not permit name changes due to non changeable/refundable tickets. Gia Travel always applies its own admin charges of £100 to the airline charge. Gia Travel will not be liable for passenger incorrect name on the ticket.

CANCELLING & VOIDING AIR TICKETS THE SAME DAY

Voiding Air Tickets must be done the same day as the ticket was issued to avoid paying full cancellation and reissue charges. This must be done between during the office hours calling our customer service and paying our admin Charge of £100/- .

GIA TRVEL AMENDMENT/VOID/CANCELLATION FEES

Please note that our fees below are in addition to the airline charges 1) Void Ticket same day as making Reservation Up Until 1700PM = £100/- 2) Amendment Fee = £100 per ticket 3) Cancellation Fee = £50 per ticket .

Non-Delivery / Non-Receipt of Tickets

It is your responsibility to advise us if you do not receive your tickets/ e-tickets. Gia Travel cannot accept responsibility if you fail to receive your e-tickets due to providing an inaccurate email address or your junk email settings. We recommend that you add the respective agent email contactus@giatravel.co.uk to your safe list..

REFUNDS

The amount of refund due depends on the restrictions of the air ticket purchased. Some heavily restricted tickets are non refundable. Some tickets are refundable minus airline cancellation charge and our admin fee. Refunds can take between 8-12 weeks to process once submitted to the airline. Gia Travel Refund Admin Charge = £50 per ticket

REFUND APPLICATION PROCEDURE

If you wish to cancel your booking and attempt to claim a refund, please telephone/ email us in first instance during our business opening hours. So, we can advise you if the fare conditions of your ticket permit any refund. If you wish to proceed with the cancellation refund, you must notify us in writing the name of passenger and E-ticket number and you need to get a reply from our customer service that your request has been confirmed. Failure to do this may result into no-show charge and deny getting the refund. Refunds can take between 8-12 weeks processing time. Refunds will not be paid to you until they have been received from the airline or supplier to us. Once authorized, any refund will be made to the debit or credit card used to make the original booking calling our customer service. It is vital that you advise us when you cancel the booking if that card is no longer valid. Booking fees, credit card charges, postage costs and any amendment fees you may have paid for any previous changes are also non-refundable. If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable.

FLIGHT RECONFIRMATION

Schedule changes and cancellations can happen at the last minute. Always reconfirm your flight departure 72 hours prior to departure. Failure to reconfirm may result in missing your flight departure Missing your flight departure may result in having to purchase a new air ticket

MISSED FLIGHT DEPARTURES

Please note that passengers who have missed their flight departure will face the problems of having to purchase a completely new air ticket depending on the conditions of their current ticket. Most tickets are non-changeable and non-refundable. The only part of the ticket that is refundable is the airport taxes,. Please note that the value of refunded airport taxes are very minimal and can take up to 3 months for them to be processed. If passengers missed their UK flight departure, it will also mean that the airline concerned will cancel all their onward flights automatically. The airlines have the legal right to cancel all onward flights booked because the current ticket becomes invalid. The airline concerned will enter a no-show status into the customer booking to confirm.

MISSED FLIGHT DEPARTURE WHILST IN AIRPORT TRANSIT

This refers to passengers who have missed their flight departure whilst they are in transit or in Duty Free. All passengers must report to the airline locally immediately. Gia Travel Customer service cannot help during this situation. Reservation amendments and tickets re- issued can only be made by the airline locally. Passenger reservation can only be accessed by the airline and not the travel agent. Passengers may not be allowed to leave the airport due to visa restrictions.Please be warned the airline may force you to purchase a new ticket.

TRAVEL DELAYS ENROUTE TO THE AIRPORT(CONTACTING THE AIRLINE)

Travelling to the airport can be very stressful as things can go wrong. For any delays contact the airline immediately if causes to miss your flight. Airlines will prevent no show status in your reservation if pre-warned in advance. Failure to advise the airline in advance – No show status will be confirmed in booking. The fare type of the ticket will determine whether the flight can be re-booked.

DECIDING NOT TO TRAVEL TODAY ?

Please always inform the airline in advance that you have decided not to travel today. Failure to inform the airline will result in a “No show status” entered in your booking. No show status means that you cannot utilize or rebook your flight ticket again.

NO SHOWS

Passengers who have missed their flight departure may have no show status. No show status entered in the reservation means ticket cannot be utilized or refunded.

PARTLY USED TICKETS

For passengers who have missed a flight departure on the itinerary booked on any portion of their journey will make their air ticket become invalid and cannot utilise their air ticket. Customers must then book and pay for a new ticket because all onward flight would of been cancelled by the airline . Please note that partly used tickets are non endorseable and non-refundable

PURCHASING ONE WAY TICKETS

Please make sure that you have onward reservation and ticket exiting the country. Failure to show document proof of onward travel will result in being refused boarding. Please check visa requirements and regulations with the local embassy. Please note one way tickets may not be changeable or refundable. Refunds will take 8-12 weeks to process. Airport taxes will not be refundable on one way tickets

AIRLINE SCHEDULE CHANGES/CANCELLATIONS

Schedule changes occurs due to airline operational matters. Schedule changes can occur due to change of aircraft or aircraft servicing. Cancellations can be caused by mechanical fault on the aircraft and for safety reasons Cancellations can also be caused due to bad weather conditions. Gia Travel are not liable for any airline schedule changes or cancellations. Gia Travel only acts as a booking/ticketing agent for the airlines. Gia Travel is not responsible for any airline operational matters.

AIRLINE SCHEDULE CHANGES OF 6 HOURS OR MORE

Schedule changes of 6 hours or more or no same day connecting flight. We will inform you what options are available from airline. Customer Service will need to confirm with the airline first if the situation arises.

RESERVATIONS MADE DIRECTLY WITH CUSTOMER SERVICES

For bookings/reservations made by telephone rather than bookings made online. Passengers must check email confirmation the same day as booking made, Always check your Inbox and junk emails. Special attention must be made when checking spelling of passengers names. Special attention must be made when checking dates and timings of flights booked. Special attention must be made of confirmed air fare. If no email confirmation arrives within 30 minutes, please contact customer services. Failure to check the email confirmation makes the customer liable for any errors. To guarantee the fare confirmed by email – full payment must be made the same day. Failure to pay the same day as the reservation made - may involve paying a higher fare. Passenger responsibility to check whether visas are required to enter a country. Passenger responsibility to make sure they have all appropriate documents in order. Bookings made on the telephone will always incur a supplementary charge to cover the additional resource costs involved. Offers and Pricing is at the carrier’s discretion subject to availability on instant purchase basis.

PAYMENTS MADE FROM TELEPHONE BOOKINGS

Failure to supply with a valid payment card will result in loss of booking. Providing the wrong detail by customer, (incorrect billing address; expiry date; issue number; security code or cardholder name), further documentation will then be required in order to verify the cardholder's credentials. It is highly recommended that you provide this information at the earliest opportunity to avoid loss of booking/fare.

INFANT FARE

Infants must be 6 weeks old or more to travel by air and must sit on an adult's lap. Bassinettes can be requested, however, there is no guarantee that one can be provided. If you are required bassinettes, we suggest that you need request while making the booking and get the confirmation email from our Customer Service. Infants who turn 2 years old before the return flight will be required to have a seat and a child fare must be paid. This cannot be changed once booked or after departure, you need to make sure while booking that infant not completing 2-year old while return.

CHILD FARE

For children aged between 2 – 11 years inclusive. Passengers normally pay 75% of the IATA fare and this is not always applicable on discounted fare ticket. Discounted fare tickets – Prices may be cheaper but prices varies between airlines

UNACCOMPANIED MINOR

This relates to a child ( 5-18 Years old) travelling without an adult guardian. All reservations for unaccompanied must be made with our customer service team. Fares are always going to be much higher than normal child fare. 72 hours notice prior to departure is required for unaccompanied minor request. Guardian names and contact details and if any other details required by airline, must be supplied at time of booking or any time before departure. The appropriate airline unaccompanied minors form must be signed and completed. An appointed member of the airline cabin crew be appointed to look after the child.

SPECIAL REQUESTS & ASSISTANCE
MEALS

This is because IATA airlines need to compete with the low cost airlines on pricing and by cutting out meals it on its flight services , it helps the airline to be reduce its overheads. For special dietary requirements during long haul or intercontinental flights, you can request this during your booking with our customer service team and make sure you get the confirmation by email. Special meal requests are not always guaranteed by the airline. However, special meal requests must be made at least a few weeks prior to departure. If no meal confirmation or notification is received , it is the client responsibility to contact the airline directly and chase for their meal confirmation

SEAT

We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Gia Travel has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

FREQUENT FLYER

:- As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

WHEELCHAIR

Must be made at least 72 hours prior to departure

PASSENGERS WITH MEDICAL PROBLEMS PRIOR TO FLIGHT DEPARTURE

Passengers with disabilities must contact our customer service team. Airlines must be made aware of any health condition of passengers. Disabilities like deafness, blindness, asthma must be reported Airline medical forms may need to be completed and signed. Oxygen may be required by some passengers and needs to be requested in advance. Failure to notify the airline may result in the passenger being refused boarding.

PREGNANT WOMEN

Airlines have different rules regarding the upper limit beyond which they would permit a pregnant woman to fly. As a general guide, almost all airlines decline to fly a woman beyond 36 weeks of gestation. In the phase between 28-36 weeks, most airlines will require that the passenger bring her doctor’s letter stating that she is fit to fly and unlikely to go into labour within 36 hours. The cut off points for a woman carrying twins is likely to be much lower. We advise all expectant mothers to check with your GP before making any travel plans and to provide us with a written confirmation of your pregnancy and your GP’s letter as detailed above which will be acknowledged in writing by us. This will be passed to the airline so that you may be permitted to board the flight without any hiccups. Without this confirmation and GP’s letter in place, you may still be issued with travel documents but we cannot guarantee you will be permitted to fly. As travel agents, we tend to take the word of the passenger as truth when it comes to disclosure of any material fact that may affect the passenger’s booking including if a female passenger is pregnant and how far along in the pregnancy she is. The travel agency places trust in the pregnant passenger to adhere to the Terms & Conditions and disclose the fact of her pregnancy at time of or before booking. In all cases of special or other requests, please remember that in most cases, the booking is made over the telephone and we do not get to meet you. We, therefore, require you to contact airline before make any booking disclose any such facts that may affect your booking.

FLIGHT ALTERATIONS/CANCELLATIONS MADE BY PASSENGERS

For passengers who would like to cancel their booking must be made in writing. For passengers wishing to change the itinerary booked must be made in writing Alterations made in writing must be from one of the travellers themselves. All cancellation requests must be made to our customer service team. The email address of Customer services team contactus@giatravel.co.uk. All alterations are subject to additional charges being applied by the airline. Amendment fees will depend on the restrictions of the fare type on the ticket. Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other travel arrangements or service you have purchased either through Gia Travel or independently.

FLIGHT AMENDMENTS WITHIN 48 HOURS OF DEPARTURE

Please note that it is not always possible for Gia Travel to amend flights booked within 48 hours of flight departure. This is because the airline concerned may have secured the Passenger PNR and can only be accessed by the airline themselves. Therefore, in this situation, for any last minute amendment requests, passengers must contact the airline directly and pay the appropriate fees if amendments are permitted.

THE TERM “ DIRECT FLIGHTS

This means there is no change of aircraft en-route to the destination. Direct flights does not mean non stop flights. Direct flights may involve a stop en-route for loading and unloading passengers

COACH AIR FLIGHTS

This is a business arrangement where two or more airlines share the same flight. Each airline can publish and market the flight under its own airline designator and flight number as part of its published time table/schedule. A seat can be purchased on each airline’s designator and flight number, but it is operated by only one of these cooperating airlines, commonly known as the operating or administrating carrier.

VISAS & PASSPORTS

It is the customer responsibility to check if all the passenger passport is still valid prior to flight departure from Place Of origin. It is also the customer responsibility to check whether a visa required to enter a foreign country destination. It is also the customer responsibility to check whether a transit visa required for a transit stop for a specified time enroute to the final destination. Several airports around the world has restrictive maximum time allowed for transit stopovers – Customer needs to check with the country’s embassy and airline directly for transit restrictions and costs . For some destination visits such as Australia, USA & Canada – all passport holders need electronic visas and we advise contact the respective embassies for further details. If you fail to have the correct documentation to enter a country, the traveller concerned will be deported plus lose all his onward connecting for the entire itinerary. Passenger will be forced to pay for new air tickets at a much higher fare.

VISA , HEALTH & OTHER TRAVEL DOCUMENTS

TBy making a booking with us, we are unable to provide any such information regarding visa and travel documentation. You are responsible to ensure that you hold the correct travel documents and visas required for the route booked and for your final destination. We offers scheduled flights from all the major airlines. Please note that in certain cases these flights may be indirect and fly via other airports. You are also responsible for ensuring that you have the correct visa(s) for any en-route intermediate stops as well as for your final destination. If you have any concerns regarding visas advise to consult the relevant Embassy or Consulate for this information. As Requirements may change and they should check for up-to-date position in good time before booking/departure. Gia Travel or our customer service cannot be held responsible for an airline refusing to board you, you being turned back to your origin point en-route or any additional costs incurred as a result of any failure by you to hold the correct visa or other required documentation. For further details on entry requirements for the USA and the VWP (as there are some restrictions and requirements change from time to time), check the US Embassy website:www.usembassy.org.uk or the Foreign & Commonwealth Office:www.fco.gov.uk. Please note that it is your responsibility to ensure that all travellers booked (including children and infants) hold a valid passport document. Gia Travel cannot be held responsible for any financial loss incurred due to passports not being valid or not being processed in time by the relevant embassy, or any other immigration formalities not complied with. Gia Travel is not qualified to give any information regarding health requirements. We suggest that you contact your doctor for all questions regarding health requirements for your final destination and any en-route intermediate points. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or their website www.fco.gov.uk.

PRE- TRAVEL ADVICE

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the FCO website prior to travelling. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 51.063p/minute). This line is open from 9.00-17.00 Monday to Friday, excluding bank holidays.

FLIGHT DELAYS/ CANCELLATIONS DUE TO BAD WEATHER CONDITIONS

Passengers must travel to the airport as normal despite pre-weather warnings. For clarifications of flights delays/cancellations – contact the airline directly. Do not no show for flight departures. Airlines are not responsible or liable for delays or cancellations due to bad weather. Gia Travel are not responsible or liable for delays/cancellations . Any claim for compensation must be addressed direct to the airline. .

PURCHASING TRAVEL INSURANCE

Always check and understand what you are covered for in the policy. The cheaper the price you pay – the less you are covered for. There are different policies of cover for different prices quoted. Travel Insurance can be tailored-made to your requirements. Make sure you understand what your travel policy covers prior to purchase.

REASONS TO BUY TRAVEL INSURANCE ?

Your flight has been cancelled. Your bags are lost . Your passport and wallet are Stolen. You need emergency cash. You need a replacement passport. Adequate Medical treatment You need to cancel the trip due to illness. You need medical emergency treatment in a foreign hospital and country. A terrorist incident occurs and you wish to cancel your trip/holiday. Bad weather conditions forces you to evacuate your resort, hotel or cruise. Death In accident and covered to bring body back home from overseas. Please make sure you understand what you are covered for at time of purchase.

SEVERE ILLNESS OR DEATH OF FAMILY MEMBER

Should be claimed on travel insurance. This relates to immediate family members such as the following: Mother, Father, Sister, brother, son and daughter. Please make sure that this is included in your travel insurance policy. If not covered in your policy, we can try and approach the airline concerned. If Claiming full refund from the airline we need following supportive documents: 1) Original copy of date of birth certificate 2) Original copy of death certificate 3) Original letter from GP confirming illness and not fit to travel . 4) Original Copy of marriage certificate. No full refund is guaranteed as it is subject to airline and travel insurance policy.

AIRLINE BANKRUPTCY

Some airlines over the years have ceased trading due to bankruptcy. Gia Travel is not responsible or financially liable for airline bankruptcy. In any such circumstances you can claim on the following: 1) Travel Insurance Policy 2) If you paid for your ticket by credit card – Claim on your credit card company.

BEHAVIOUR

offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

COMPLIANCE WITH LAWS

TIt is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and legal claim.

CANCELLATION BY US

We reserve the right to cancel your holiday for any reason. However, we will not cancel your holiday less than 8 weeks prior to departure unless it is for a reason outside our control. If we have to cancel your holiday we will offer you:- alternative travel arrangements of equivalent or of very closely similar standard and price, if available travel arrangements of a lower standard and a refund of the difference in price; or a full refund of all monies paid.

FINAL TRAVEL ARRANGEMENTS

ThPlease ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

FORCE MAJEURE

We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. You can check the current position of any country by telephoning the Foreign and Commonwealth Offices Travel Advice Unit on 0845 850 2829 or by visiting https://www.gov.uk/foreign-travel-advice.

COMPLAINTS

If you have experienced a problem with your booking, please do contact us via contactus@giatravel.co.uk with the full details of the issue including your booking reference and travel dates and we will investigate this for you. Please allow up to 28 days for a response from us to your query.

NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES

The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare, or shown separately in the "TAX/FEE/CHARGE" box(es) of this ticket. You may also be required to pay taxes or fees or charges not already collected..

WEBSITE OWNERSHIP

This site, and each of its modules, is the copyrighted property of Gia Travel UK LImited and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Gia Travel UK Limited and its third party providers and distributors.

MODIFICATION OF WEBSITE TERMS & CONDITIONS

Gia Travel UK Limited may at any time modify these terms and conditions. You will be conditioned to the terms and conditions in force at time of use.

DATA PROTECTION ACT

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

INFORMATION ON THE SITE

Gia Travel offers all general information on the site for guidance only. We reserve the right to change at any time any aspect of the site or its content.

LINKS

Gia Travel website may contains links to websites owned and operated by third parties. Such linked websites are not controlled or maintained by us; as such Gia Travel has no responsibility in relation to the accuracy, completeness and quality of the information contained within them. we shall not be liable for any loss or damage caused by use of or reliance upon any content, goods or services available on linked websites.

HOTEL BOOKINGS TERMS & CONDITIONS

All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Gia Travel accepts no liability should any such offer be withdrawn or amended. The following hotel booking conditions form the basis of the contract between you and Gia Travel UK Limited. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts. These terms and conditions constitute the terms upon which Gia Travel Limited has arranged the provision of accommodation only for you. These terms refer to all bookings made by telephone, fax or e-mail. Please check your documentation carefully as soon as you receive it, if there are any incorrect details, please ensure you notify us on same day of booking, as it may not be possible to make changes later. .

OUR RESPONSIBILITY TO YOU FOR YOUR HOTEL BOOKING

As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

HOTEL FACILITIES & PRICING DESCRIPTION ON WEBSITE

Whilst we have taken every due care and diligence with your booking, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers. We will not be held responsible if for any reason these facilities / room types are withdrawn. No compensation is payable in the event of withdrawal of any facilities / room types.

HOTEL ROOM TYPES

A "Double room" does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as "Twin Room" does not guarantee twin beds. A "Triple/Family Room" means a room for 3 persons. A "Quad room" means a room for 4 persons. If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking. .

HOTEL PRICES

Prices are subject to change, however once a booking is made and payment received in full, whatever happens to the pound, the price of the accommodation will not be subject to any changes.

HOTEL SECURITY DEPOSITS

TMany of our self catering / apartments & villas, require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.

HOTEL MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking..

HOTEL UNAVAILABILITY

Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

HOTEL STAR RATINGS

Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Gia Travel.

HOTEL FACILITIES

Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels. Please note that the hotels booked by us for you are not exclusive to Gia Travel. We are not responsible for any limitation in facilities because of other hotel guests or their activities. Gia Travel does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to Gia Travel and it is the customers' responsibility to confirm facilities directly with the hotel at the time of travel.

HOTEL LOCAL TAXES NOT INCLUDED IN HOTEL COST

ThPlease note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.

HOTEL DESCRIPTIONS AND PHOTOGRAPHS

All pictures and descriptions are displayed in good faith. However, in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only. Accommodation categories and star ratings we are providing are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.

HOTEL ACCOMMODATION

All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorized occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.

HOTEL GROUP BOOKINGS

Parties of 10 persons or more are classed as a group booking and must not be split into multiple smaller bookings

HOTEL BOOKINGS AGE RESTRICTION

It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.

HOTEL CHECK-IN/CHECK-OUT

ThiCheck-in is normally around 14.00 onwards on the day of arrival. Check- out is normally 12.00 hours on the day of departure..

HOTEL LATE ARRIVALS

On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the booking. Please give us a call immediately on receipt of your booking if you couldn’t find telephone number of the property. Refunds will not be given for any no shows.

HOTEL BUILDING WORK/RENNOVATIONS

Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your holiday, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property. In such case we are not liable for any refund

HOTEL CANCELLATIONS & ALERTERATIONS BY GUESTS

If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Gia Travel UK Limited and we will give you a written confirmation that the booking is cancelled. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply. Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. Gia Travel UK Limited will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer. In addition to the above, there will be an additional £100/- ADMINISTRATION FEE applicable. In the absence of the hotel having its own policy, the cancellation fee charged by Gia Travel UK Limited will be A £100 per booking. Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to you. In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.

HOTEL ALTERATIONS MADE BY GUESTS PRIOR TO DEPARTURE

In the event of an alteration, the following administration charge will apply. A £25.00 per booking for each change made after the booking is confirmed: this applies for changes made up to 28 days prior to commencement of travel. Changes made less than 28 days prior to travel may incur higher charges or be regarded as a cancellation.

HOTEL ALTERATIONS MADE BY US PRIOR TO DEPARTURE

It is unlikely that we will need to make any material alterations to the accommodation booked, but if we do, a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows

  • More than 56 days prior to departure no compensation
  • 56-28 days £5 per person
  • 27-15 days £10 per person
  • 14-0 days £20 per person

HOTEL CONFIRMED BOOKINGS

In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and if this happens, we will give a full refund. Gia Travel UK Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of Gia Travel UK Limited.

HOTEL ACCOMMODATION OVERBOOKED ON ARRIVAL

In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. Gia Travel UK Limited has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. Gia Travel UK Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of Gia Travel UK Limited

HOTEL COMPLAINTS

Despite detailed planning it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier, our agent, or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must notify us in writing within 28 days of your return. If you do not raise the matter during your trip, this will affect any later claim you may make.

HOTEL SPECIAL REQUESTS

We will always where possible pass on any requests to a Hotel / Property but no guarantee can be given that a request will be honoured, therefore any reservation made, will not be conditional upon the confirmation of a special request.

CAR HIRE BOOKINGS TERMS & CONDITIONS
MINIMUM AGE

All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non-refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States and it maybe vary from Country to Country. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

MAXIMUM AGE

There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

CAR RENTAL DEPOSIT

Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver's credit card. We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.

DRIVING LICENCE

A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.

BRITISH LICENCE HOLDERS

If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any language or ‘picture' script then you will need to obtain an international driver's permit before you travel from your country of residence. This cannot be obtained in the United Kingdom.

EXCESS WAIVER

Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.

LATE RETURN OF VEHICLE

The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

CAR HIRE RENTAL AGREEMENT

DIt is your responsibility to check the agreement with supplier. The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. Gia Travel UK Limited will not be liable in relation to any breach of this agreement.

CHILD SAFETY SEATS

Children from their third birthday up to their 12th birthday or up to 135cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.

CAR HIRE CANCELLATIONS & ALTERATIONS BY CLIENT

DuIf you or any member of your party wishes to cancel or alter a booking, written notification must be given to Gia Travel UK Limited and we will give you written confirmation. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply. Third party agencies supply your car hire. These third-party agencies will have additional cancellation policies that may be applicable and in addition your chosen car hire company will typically have its own cancellation policy. Gia Travel UK Limited will pass on any such policies or charges that the car hire company or third party agency has imposed in relation to cancellation to the customer PLUS £100 ADMINISTRATION FEE. In the absence of the car hire company having its own policy, the cancellation fee charged by Gia Travel Limited will be £100 per booking. Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to customer. You need to contact us to get the refund or transfer to your card or account

CAR HIRE MAP/DISTANCE DISCLAIMER

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

LAW

non-exclusive jurisdiction. Additionally, your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.

Please do contact us if you have any query before you book your flight, hotel, car or any other services we offer.

contactus@giatravel.co.uk